Return policy

Right of Withdrawal

Model Withdrawal Form

 

Right of Withdrawal (Download as PDF)

Right to Cancel for consumers

According to art. 13 BGB (German Civil Code) consumers are entitled to cancel contracts in accordance with the following conditions:

They are entitled to cancel the contract within fourteen days without giving grounds. The term for cancellation begins on the day on which you or a third party nominated by you - other than the forwarding agent - has received the last shipment of the goods. To exercise your right of cancellation you have to send a written declaration to

Sukipan
Aileen Grothmann
Kosleckweg 13
12109 Berlin
Germany
Tel: +491607576003
E-Mail: kontakt@sukipan.de

stating clearly your decision to cancel the contract; this has to be sent e.g. by first class mail or e-mail. You may use the enclosed cancellation sample, however, you are not obliged to use it.

The declaration will be considered to be on time if you sent it before the term for cancellation expired.

Consequences of Cancellation

In case you cancel the contract, we have to return to you any monies we received from you, including shipping costs, immediately but not later than fourteen days after the day on which we received your declaration of cancellation of the contract. Exempted from this compulsory reimbursement will be any costs that arose by your choosing another way of delivery than our standard, most favourable, way of shipping.

You will receive the reimbursement in the same currency in which you made your payment unless we have expressly agreed with you to use another currency. In no case will we charge you any fee for making the reimbursement.

We are entitled to postpone the reimbursement until we received the goods returned by you or until you provided proof that you returned the goods, depending on which happens first.

You have to return the goods immediately, but not later than fourteen days after you informed us about your decision to cancel the contract. The goods will be considered to have been returned on time if they have been shipped within the period of fourteen days.

You will have to bear the shipping costs for returning goods.

In case you are not able to return all of the received goods or the goods are damaged, you will have to compensate us for any losses. In case we permitted the use of items, the above does not apply if the deterioration was caused only by checking these items as it could be done for instance in your shop. You will be able to avoid having to pay any compensation on these grounds if you refrain from using the items as if they were your property and avoid anything that may cause deterioration.

End of Instructions Regarding Cancellation




Model Withdrawal Form

Our model withdrawal form as PDF document: DOWNLOAD
Our online model withdrawal form: ONLINE-FORM


To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.